Shipping policy

Shipping Policy — Hoygi

Last updated: July 2026

BY PLACING AN ORDER YOU CONFIRM YOU HAVE READ AND UNCONDITIONALLY ACCEPTED THIS SHIPPING POLICY IN ITS ENTIRETY.

1. Processing Time Orders are processed within 1–3 business days after payment confirmation. Processing times may be longer during high-demand periods, sales, holidays, or due to circumstances beyond our control. We reserve the right to extend processing times at any time without prior notice.

2. Shipping Times Estimated delivery times vary by destination:

  • United States: 7–15 business days
  • Europe: 7–15 business days
  • Canada & Australia: 10–20 business days
  • Rest of World: 10–25 business days

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs authorities, weather events, natural disasters, pandemics, strikes, or any other circumstances beyond our direct control.

3. Shipping Carriers & Methods Orders are fulfilled and shipped via third-party carriers and fulfillment partners. We reserve the right to select the carrier and shipping method at our sole discretion without prior notice.

4. Tracking A tracking number will be provided by email once your order has been shipped. Tracking updates may be delayed by up to 5 business days after dispatch. We are not responsible for tracking inaccuracies or delays provided by third-party carriers.

5. Customs, Duties & Taxes International orders may be subject to import duties, customs fees, VAT, and local taxes upon arrival in the destination country. These charges are entirely and solely the customer's responsibility. We have no control over customs processes and cannot predict, guarantee, or influence customs clearance times. We are not liable for packages delayed, held, confiscated, or seized by customs authorities. We do not offer refunds for orders held or seized by customs.

6. Non-Delivery & Missing Packages — 48-Hour Rule If you have not received your order within the maximum estimated delivery window, you MUST contact us at info@glowaveboutique.com within 48 hours of the expected delivery date. Claims submitted after 48 hours of the expected delivery date will be automatically rejected and will not be investigated, replaced, or refunded under any circumstances. No exceptions will be made. Once an order has been handed to the carrier and marked as shipped, responsibility for delivery passes to the carrier. We are not liable for packages that are lost, stolen, delayed, or undelivered after dispatch.

7. Damaged in Transit — 48-Hour Rule If your order arrives visibly damaged, you MUST contact us at info@glowaveboutique.com within 48 hours of delivery with clear photographic evidence of both the damaged item and the original packaging. Claims submitted after 48 hours will not be accepted under any circumstances. We reserve the right to assess each claim individually and, at our sole discretion, offer a replacement or refund. Submitting a claim does not guarantee a refund or replacement.

8. Wrong Address It is the customer's sole and absolute responsibility to provide a complete, accurate, and deliverable shipping address at checkout. We are not liable for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer is solely responsible for all re-shipping costs. We do not offer refunds for orders that cannot be delivered due to an incorrect address.

9. Lost or Stolen Packages Once an order has been marked as delivered by the carrier, we are not responsible for packages that are subsequently lost, stolen, or missing. If your tracking shows delivered but you have not received your package, contact your local carrier and postal service immediately. We will assist where reasonably possible but cannot guarantee resolution, replacement, or refund in cases of theft or carrier error after confirmed delivery.

10. Modifications to This Policy We reserve the right to modify, update, or replace this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting. It is your sole responsibility to review this policy before each purchase.

Contact 📧 info@glowaveboutique.com Response time: 1–3 business days