Refund policy

Return & Refund Policy — Hoygi

Last updated: July 2026

PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING YOUR ORDER. BY COMPLETING A PURCHASE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREED TO ALL TERMS BELOW. IGNORANCE OF THIS POLICY DOES NOT ENTITLE YOU TO A REFUND OR RETURN.

1. Customer Responsibility Upon Delivery — 48-Hour Rule

It is the customer's sole and absolute responsibility to inspect their order immediately upon delivery. If your order arrives damaged, defective, incorrect, or if you have not received your order within the maximum estimated delivery window, you MUST contact us at info@glowaveboutique.com within 48 hours of the delivery date or expected delivery date. Claims submitted after 48 hours will be automatically rejected and will not be investigated, replaced, or refunded under any circumstances. No exceptions will be made. By accepting delivery without contacting us within 48 hours, you confirm that the order was received in satisfactory condition.

2. Opened or Used Products — Strictly No Returns, No Refunds

Once a product has been opened, unsealed, or used in any way whatsoever, it is strictly non-returnable and non-refundable. This applies without exception, regardless of the reason, including but not limited to: personal preference, dissatisfaction with results, skin reaction, scent, texture, consistency, packaging appearance, or any other subjective experience. This policy is legally supported under EU Directive 2011/83/EU Article 16(e) which explicitly excludes the right of withdrawal for sealed goods unsuitable for return due to health protection or hygiene reasons where the seal has been broken after delivery.

3. Unopened Products

We accept returns of unopened, unused products in their original, undamaged, and sealed packaging within 14 days of delivery. To initiate a return, you must contact us at info@glowaveboutique.com before sending anything back. Returns sent without prior written approval will be refused and returned to sender at the customer's expense. Return shipping costs are entirely the customer's responsibility unless the item arrived damaged or defective. We reserve the right to refuse any return that does not meet these conditions.

4. EU Customers — Right of Withdrawal

EU customers have a statutory right to withdraw from a purchase within 14 days of delivery under EU consumer law (EU Directive 2011/83/EU). However, this right of withdrawal is explicitly excluded for sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. By opening or using this product in any way, you expressly and irrevocably waive your right of withdrawal. This exclusion is final and non-negotiable.

5. Product Performance & Results — Not Grounds for Refund

Individual results from using our products are not guaranteed and vary significantly from person to person based on skin type, age, lifestyle, diet, hormones, existing skin conditions, and other individual factors entirely outside our control. The fact that a product does not produce the results shown in advertisements, social media content, or product descriptions does not constitute a defect and does not entitle you to a return or refund under any circumstances. Advertising and marketing materials depict possible results and are not a guarantee of identical outcomes for every individual. By purchasing, you acknowledge and accept that results may differ from those shown.

6. Ingredient Review & Allergy Responsibility — Customer's Sole Responsibility

It is the customer's sole and absolute responsibility to review the full ingredient list (INCI list) before purchasing and before use. By placing an order, you confirm that you have reviewed all ingredients and determined that the product is suitable for your skin type and health condition. If you have any known allergies, sensitivities, or reactive skin, you must perform a patch test on the inner forearm for a minimum of 24 hours before applying to the face or any other area of the body. Failure to perform a patch test does not entitle you to a refund. A skin reaction, redness, irritation, burning, or allergic response resulting from failure to review ingredients or failure to perform a patch test is entirely the customer's responsibility and does not entitle you to a return or refund. Hoygi accepts no liability whatsoever for allergic reactions or adverse skin responses where the customer failed to review the ingredient list or follow patch test instructions.

7. Not Medical Advice — No Medical Claims

This product is a cosmetic product only. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. No statements made about this product have been evaluated by any medical or regulatory authority. Results vary from person to person. Do not use this product as a substitute for medical treatment. The fact that a product does not address a medical condition is not grounds for a refund.

8. Pregnancy, Medical Conditions & Medications

If you are pregnant, breastfeeding, undergoing any medical treatment, taking prescription or over-the-counter medication, or have any diagnosed skin condition (including but not limited to eczema, psoriasis, rosacea, acne, dermatitis, or any other condition), it is your sole responsibility to consult your doctor or dermatologist before purchasing and before use. Hoygi accepts no liability for adverse effects in these circumstances. Failure to consult a medical professional does not entitle you to a refund.

9. External Use Only & Safety

  • For external use only
  • Avoid contact with eyes, mouth, and mucous membranes — if contact occurs, rinse immediately and thoroughly with clean water
  • Keep out of reach of children and pets at all times
  • Do not ingest under any circumstances — packaging components may pose a choking hazard to small children
  • Store in a cool, dry place away from direct sunlight and heat sources
  • Do not use on broken, wounded, infected, or severely irritated skin
  • Discontinue use immediately if irritation, burning, stinging, or discomfort occurs and consult a medical professional

10. Damaged or Defective Items

If your order arrives visibly damaged, defective, or incorrect, you must contact us at info@glowaveboutique.com within 48 hours of delivery with clear photographic evidence of both the damaged item and the original packaging. Claims submitted after 48 hours will not be accepted under any circumstances. We reserve the right to assess each claim individually and, at our sole discretion, offer a replacement or refund. Submitting a claim does not guarantee a refund or replacement.

11. Non-Returnable & Non-Refundable Items — Complete List

The following are strictly non-returnable and non-refundable under all circumstances:

  • Opened, unsealed, or used products of any kind
  • Products returned after 14 days from delivery
  • Products not in their original, undamaged packaging
  • Products where the customer failed to review ingredients before use
  • Products where results did not match advertising or personal expectations
  • Products where a skin reaction occurred due to failure to patch test
  • Products delayed or seized by customs
  • Orders shipped to an incorrect address provided by the customer

12. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome within 5 business days. Approved refunds are processed to your original payment method within 10 business days of approval. We are not responsible for delays caused by your bank or payment provider.

13. Modifications to This Policy

We reserve the right to modify, update, or replace this Return & Refund Policy at any time without prior notice. Changes take effect immediately upon posting. It is your responsibility to review this policy before each purchase.

Contact 📧 info@glowaveboutique.com Response time: 1–3 business days